Privacy Policy | Jobscend

Privacy Policy

At Jobscend Ltd, your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of users on our platform, located at https://jobscend.com/, including both Candidates and Companies. By accessing or using the Platform, you agree to the terms of this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.


OUR COMPANY DETAILS:
Company Name: Jobscend Ltd
Entity Type: Private Limited Company
Registered Office: 156 Overton Drive, Wanstead, London, E11 2LP (UK)
Contact Details: support@jobscend.com


Our Platform is designed to connect Candidates seeking finance job opportunities, including entry-level positions for recent graduates, with Companies looking for skilled professionals in the United Kingdom. In the process, we collect certain personal and business information to facilitate job postings, applications, and interactions between users. We are committed to handling this information responsibly and in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).


This Privacy Policy applies to all users of the Platform, including Candidates, Companies, and visitors. It explains:

  • The types of information we collect and how we collect it.
  • How we use your information and the purposes for which it is shared.
  • Your rights regarding your personal information and how to exercise them.
  • The steps we take to protect your information and ensure its confidentiality.


If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under applicable data protection laws, please contact us at support@jobscend.com. If you do not agree with any part of this Privacy Policy, you should discontinue your use of the platform.


TABLE OF CONTENT


Sr. No.
Particular

  1. INFORMATION WE COLLECT
    Information Provided by Candidates: Candidates provide personal and professional information when they create an account, build their profile, or apply for jobs. This includes:
    • Personal Details: Full name, email address, avatar, location, and an optional "About" section where Candidates can share additional information about themselves. This section is only visible to Jobscend administrators and is not accessible to other users.
    • Professional Details: CV, cover letter, career snapshot, qualifications, job preferences, and sector interests.
    • Application Data: Responses to screener questions, bookmarked jobs, liked companies, and application status updates.
    • Feedback: Exit feedback when deactivating an account and communication details for support tickets.

Information Provided by Companies: Companies provide business and recruitment-related information when they register, create job postings, or interact with Candidates. This includes:
  • Company Details: Name, logo, location, description, and industry information.
  • Job Postings: Title, description, qualifications, salary range, employment type, location, required experience, sector, screener questions (if applicable), and a URL to the Company's application portal (if applicable).
  • Recruiter Details: First and last name, professional email address, LinkedIn profile, and position at the Company.
  • Other Data: Support ticket details and the last online activity are also collected for Candidates. Regarding support tickets, only the initial ticket and its status are recorded, while follow-up responses are not stored on the website.

Automatically Collected Information: When users interact with the Platform, we collect certain information automatically to improve user experience and Platform functionality. This includes:
  • Device Information: Type of device, operating system, browser type, and screen resolution.
  • Usage Data: Pages visited, features used, time spent on the Platform, and navigation patterns.
  • IP Address and Geolocation: Used to customise services and ensure compliance with location-specific regulations.


Third-Party Information: If users interact with third-party services integrated into the Platform (e.g., redirected application portals), we may receive limited information as permitted by those services. The use of such information is governed by this Privacy Policy and the third party’s policies.


Sensitive Information: We do not intentionally collect sensitive personal data, such as information about health, religion, or political beliefs. Users are advised not to provide such information unless explicitly requested and necessary for the recruitment process.


Aggregated and Anonymized Data: We may collect and use aggregated or anonymized data for analytical purposes. This information does not identify individual users and is used to improve the Platform’s functionality and user experience.


Cookies and Tracking Technologies: We use cookies, local storage, and session storage technologies to enhance your experience on our platform. These technologies help us provide core functionality, improve platform performance, and deliver tailored services. Below is an outline of these technologies and their purposes:

  1. Cookies: Cookies are small data files stored on your device when you visit our platform. They allow us to provide a personalised experience, improve functionality, analyse usage, and deliver targeted advertisements. For more details, refer to our Cookie Policy.
  2. Local and Session Storage: In addition to cookies, we use local storage and session storage to enhance platform functionality and provide a seamless user experience. These storages are also used for advertisement purposes, where applicable. They are browser-based storage mechanisms that allow data to be stored securely on your device.
    • Local Storage: Used to store persistent data that remains available even after you close your browser. Local storage enables features such as saving your preferences, supporting targeted advertisements, and supporting internal platform functionalities. Data stored in local storage is mostly non-expiring unless manually cleared by the user.
    • Session Storage: Temporarily stores data only for the duration of your browser session. It is used for session-related functionalities, including maintaining login status and supporting advertisement preferences. This data is automatically cleared when the session ends.
  3. Purpose and Categorisation: Both local and session storage mechanisms are categorised based on their function:
    • Strictly Necessary: Used to support internal search functionality, manage user sessions securely, and ensure compatibility with platform requirements.
    • Advertisement: Utilised to store data related to targeted advertisements, measure ad effectiveness, and tailor content to user preferences.
  4. Managing Cookies and Storage Preferences: You can control and manage cookies, local storage, and session storage through your browser settings. Please note that disabling these technologies may affect the functionality of certain features on the platform.


  1. LAWFUL BASIS FOR WHICH WE USE YOUR INFORMATION
    At Jobscend, we process information based on the following lawful bases:
  1. Contractual Necessity: We use your information to fulfill our contractual obligations, such as facilitating job applications, processing payments for job postings, and enabling interactions between Candidates and Companies.
  2. Legitimate Interests: We process information to improve the Platform, enhance user experience, provide support, and conduct analytics to maintain and develop our services.
  3. Legal Compliance: We process data to comply with applicable laws and regulations, such as employment laws, tax obligations, or data protection regulations.
  4. Consent: Where required, we rely on your explicit consent to process your information, such as sending marketing communications or sharing specific application data with Companies. You may withdraw consent at any time by contacting support@jobscend.com.


  1. HOW WE USE YOUR INFORMATION
    At Jobscend, the information collected serves various purposes to enhance user experience and facilitate our services:
  1. To Provide Platform Services: We use your information to facilitate job postings, applications, and interactions between Candidates and Companies.
  2. To Create and Manage Accounts: We process your data to enable account creation, profile management, and access to Platform features.
  3. To Process Transactions: We use payment and invoice information to process payments for services, such as Job Tokens, and to manage related financial records.
  4. To Communicate with Users: We use your contact information to send notifications, respond to support tickets, and provide updates about the Platform or your account.
  5. To Ensure Platform Security: We process information to identify and prevent fraudulent activities, unauthorised access, or violations of our Terms of Service.
  6. To Improve User Experience: We analyse usage patterns to optimise Platform performance, develop new features, and enhance the overall user experience.
  7. To Comply with Legal Obligations: We use your information to comply with applicable laws and regulations, such as employment laws, data protection laws, and financial reporting requirements.
  8. For Marketing and Promotions: With your consent, we may use your information to send promotional materials, inform you of new features, or offer discounts and referral benefits.
  9. To Generate Aggregated Insights: We anonymize and aggregate data to conduct research, generate insights, and improve the Platform’s functionality without identifying individual users.


  1. DATA RETENTION AND DELETING YOUR INFORMATION
  1. Retention of Candidate Data: We retain Candidate information, such as profiles, CVs, and application data, for as long as necessary to provide services or as required by law. If a Candidate account is inactive for an extended period, we may delete the account and its associated data after notifying the user.
  2. Retention of Company Data: Company data, including job postings and profile information, is retained to facilitate ongoing recruitment activities and maintain transaction records for compliance purposes. We may delete inactive Company accounts and data if required, after providing appropriate notice.
  3. Legal Obligations: Certain data may be retained for a longer period to comply with legal, tax, or regulatory obligations, such as maintaining financial transaction records or resolving disputes.
  4. Data Deletion Requests: Users may request the deletion of their data by contacting support@jobscend.com. Upon verification of the request, we will delete the data unless retention is required by law or for legitimate business purposes.
  5. Deletion of Incomplete Accounts: Accounts that remain incomplete or unverified for an extended period may be deleted at Jobscend Ltd's discretion.
  6. Backup and Archive Data: While we make efforts to delete data upon request, residual copies may remain in our backup or archive systems for a limited time before permanent deletion.
  7. Anonymized Data: Aggregated or anonymized data, which cannot be used to identify individual users, may be retained indefinitely for research or analytical purposes.


  1. HOW WE SHARE YOUR INFORMATION
  1. With Companies (For Candidates): When Candidates apply for a job, their profile information, including CV, cover letter, screener question responses, full name, career snapshot, and email address, is shared with the relevant Company to facilitate the recruitment process.
  2. With Candidates (For Companies): Job postings and Company profiles are shared with Candidates. However, recruiter contact details are not shared unless the recruiter reaches out to the Candidate outside the Platform.
  3. With Service Providers: We may share user data with trusted third-party service providers who assist in operating the Platform, such as payment processors, hosting providers, and analytics services. These service providers only have access to the information necessary to perform their specific functions, and they are required to protect your information.
  4. Our Employees: Information collected may be accessed by Jobscend employees based on their job responsibilities, such as customer support or system administrators. Access is restricted to those with a legitimate need for the information, and confidentiality obligations are in place.
  5. To Prevent Fraud or Abuse: We may share user data to detect, prevent, or address fraudulent activities, security issues, or violations of our Terms of Service.
  6. Business Transactions: In the event of a merger, acquisition, reorganisation, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our Platform of any change in ownership or use of your personal information, as well as any choices you may have regarding your information.
  7. Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). This includes complying with legal processes, protecting the rights, property, and safety of Jobscend, our users, or the public, and enforcing our agreements and policies.
  8. With Your Consent: We may share your personal information with third parties if you give us your explicit consent to do so. This includes instances where you opt-in to receive information or services from third parties.
  9. Aggregated and Anonymized Information: We may share aggregated and anonymized information, such as usage statistics or demographic trends, with partners, advertisers, and other third parties. This data does not identify you personally and is used to help improve the platform and its services.


  1. STORAGE AND SECURITY OF YOUR INFORMATION
    Ensuring the confidentiality and integrity of user information is a top priority at Jobscend. Here's how we handle the storage and security of the information we collect:
  1. Data Storage: Your information is securely stored on servers hosted by Bubble.io, utilising Amazon Web Services (AWS) infrastructure. Bubble.io uses PostgreSQL databases with AES-256 encryption, a widely recognised standard for data security. Additionally, limited user data may be stored on internal systems, such as Google Sheets, for operational purposes.
  2. Access Controls: Access to user information is restricted within Jobscend. Only employees with a legitimate need, such as customer support or system administrators, have access based on their job responsibilities.
  3. Employee Confidentiality: Jobscend employees are bound by confidentiality obligations and are trained on the secure handling of user information. This includes understanding the importance of maintaining the privacy and security of the data they may access.
  4. Regular Security Audits: Jobscend conducts regular security audits with the assistance of Flusk. However, we reserve the right to change this service provider at our sole discretion.
  5. Incident Response Plan: In the event of a data security incident, Jobscend has an incident response plan in place to promptly assess, contain, and mitigate the impact of the incident. Users will be notified as required by applicable data protection laws.
  6. Data Retention Policies: User information is retained only for as long as necessary to fulfill the purposes outlined in the Privacy Policy or as required by applicable laws and regulations. Once the retention period expires, data is securely deleted or anonymized.
  7. No Absolute Guarantee: While we take all reasonable steps to secure your information, no system is completely immune to security risks. By using the Platform, you acknowledge and accept that there are inherent risks in transmitting information online.


  1. THIRD PARTY LINKS
    The Jobscend Platform may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every site you visit. Your use of any linked third-party websites or services is at your own risk, and we are not liable for any issues arising from such use.


  1. RIGHTS UNDER UK GDPR AND DPA, 2018
    Under UK GDPR, the DATA CONTROLLER for the data collected by us to provide you with our services is:


OUR COMPANY DETAILS:
Company Name: Jobscend Ltd
Entity Type: Private Limited Company
Registered Office: 156 Overton Drive, Wanstead, London, E11 2LP (UK)
Contact Details: support@jobscend.com


NOTE: For job applications submitted by Candidates through the Platform, the Employer (Company) is the Data Controller for the specific application data, including CVs, cover letters, and responses to screener questions. Employers are solely responsible for ensuring the lawful processing, security, and storage of the application data they receive.


ALL YOUR USER INFORMATION WILL BE COLLECTED, STORED, PROCESSED AND SHARED STRICTLY IN ACCORDANCE, IN LINE AND IN FULL COMPLIANCE WITH UK GENERAL DATA PROTECTION REGULATION AND DATA PROTECTION ACT, 2018.


Under applicable law, you have the following rights with respect to your personal information:

  1. Right to Access: You have the right to request access to the personal data we hold about you. This allows you to know what data we have collected, how we use it, and who we share it with. Upon request, we will provide you with a copy of this information free of charge, unless the request is manifestly unfounded or excessive, in which case we may charge a reasonable fee.
  2. Right to Rectification: If the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update the information. We will take prompt action to ensure that any inaccuracies are rectified.
  3. Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent, or where the data is being processed unlawfully. There are certain legal obligations that may prevent us from deleting your data, such as compliance with legal requirements or for the establishment, exercise, or defence of legal claims.
  4. Right to Restrict Processing: You can request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to its processing. During this time, we will still store the data but will not process it further until the issue is resolved.
  5. Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format. You can also request that we transmit this data to another data controller where technically feasible.
  6. Right to Object: You have the right to object to the processing of your personal data for reasons related to your particular situation, especially if the processing is based on legitimate interests. We will cease processing your data unless we can demonstrate compelling legitimate grounds for the processing or for the establishment, exercise, or defence of legal claims.
  7. Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. Once you withdraw your consent, we will stop processing your data unless we have another lawful basis to do so.
  8. Right to Lodge a Complaint: If you believe that your rights under the UK GDPR or Data Protection Act 2018 have been violated, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). The ICO is the UK’s supervisory authority for data protection matters. You can contact the ICO via their website (www.ico.org.uk) or by phone.
  9. How to Exercise Your Rights: To exercise any of these rights, you can contact us at ranjeevsinghassi@gmail.com. We will respond to your request within 30 days. We may ask you for additional data to confirm your identity and for security purposes, before disclosing data requested by you. We reserve the right to charge a fee, where permitted by law. We will decline to process requests that jeopardise the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we will retain where necessary certain personal information for a limited period of time for record-keeping, accounting and fraud prevention purposes.


  1. RIGHTS OF USERS FROM OTHER JURISDICTIONS
    Depending upon the laws of your jurisdiction, you may be eligible for some or all the following rights in respect of your personal information:
  1. Right to obtain information: You may have a right to obtain information about how and on what basis your personal information is processed and to obtain a copy.
  2. Right to rectification: You may have the right to have any incomplete or inaccurate information we hold about you rectified and corrected.
  3. Right of Erasure: You may have the right to erase your personal information in limited circumstances where (a) you believe that it is no longer necessary for us to hold your personal information; (b) we are processing your personal information on the basis of legitimate interests and you object to such processing, and we cannot demonstrate an overriding legitimate ground for the processing; (c) where you have provided your personal information to us with your consent and you wish to withdraw your consent and there is no other ground under which we can process your personal information; and (d) where you believe the personal information we hold about you is being unlawfully processed by us.
  4. Right of restriction: You may have the right to restrict processing of your personal information where: (a) the accuracy of the personal information is contested; (b) the processing is unlawful but you object to the erasure of the personal information; (c) we no longer require the personal information for the purposes for which it was collected, but it is required for the establishment, exercise or defense of a legal claim or (d) you have objected to us processing your personal information based on our legitimate interests and we are considering your objection.
  5. Right to object: You may have the right to object to decisions which are based solely on automated processing or profiling.
  6. Right to ask for a copy: Where you have provided your personal information to us with your consent, you may have the right to ask us for a copy of this data in a structured, machine-readable format and to ask us to share (port) this data to another data controller; or to obtain a copy of or access to safeguards under which your personal information is transferred outside of your jurisdiction.
  7. Right to withdraw your consent: You may have the right to withdraw your consent on using your personal data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of our services.
  8. Request the transfer of your Personal Data: If you so have this right, we will provide to you, or to a third-party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right may only apply to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.


To make such requests, please contact us at support@jobscend.com. Please note, we reserve the right to reject the request if you are not entitled to the right that you request to enforce.


  1. RESPONDING TO LEGAL REQUESTS
    We may access, preserve, and share your information in response to a legal request (like a search warrant, court order or subpoena/summon) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from law enforcement agencies, courts, tribunals, and government authorities. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.


  1. CHILDREN PRIVACY
    The Jobscend Platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible. Please contact us at support@jobscend.com if you believe we knowingly or unknowingly collected information described in this Section.


  1. HOW TO OPT OUT
  1. Marketing Communications: You can opt out of receiving marketing emails or promotional communications from Jobscend Ltd by clicking the "unsubscribe" link included in any such emails or by contacting us at support@jobscend.com. Once you opt out, you will no longer receive promotional communications, though we may still send essential service-related notifications.
  2. Cookies and Tracking Technologies: You can manage your preferences for cookies and similar tracking technologies through the cookie settings on our Platform or your browser settings. For more details, refer to our Cookie Policy.
  3. Data Processing Consent: If you have provided consent for certain data processing activities, such as sharing your application data with Employers, you may withdraw your consent at any time by contacting us at support@jobscend.com. Please note that withdrawing consent may limit your access to specific features or services on the Platform.
  4. Account Deactivation: To deactivate your account and opt out of all services provided by Jobscend Ltd, you can submit a request to support@jobscend.com. Upon verification, your account and associated data will be deactivated or deleted, subject to legal and operational retention requirements.
  5. Third-Party Communications: If you have interacted with third-party services or Employers through the Platform and wish to opt out of their communications, you must contact them directly, as Jobscend Ltd is not responsible for third-party communications or data practices.
  6. Notifications and Alerts: To opt out of receiving non-essential notifications or alerts from the Platform, you can manage your preferences in your account settings.


  1. CHOICE OF LAW AND DISPUTE RESOLUTION
    In case of any disputes, issues, claims or controversies arising out of or in relation to your use of the Site or our services, the governing law and dispute resolution mechanism as provided in the Terms of Service shall apply to this Privacy Policy as well.


  1. QUESTIONS OR CONCERNS ABOUT THIS PRIVACY POLICY
    In the event you have any grievance regarding anything related to this Privacy Policy, or with any content or service of Jobscend, in that case you may freely write your concerns through your registered email to Grievance Officer/Designated Representative at below:


  1. UPDATES TO THIS POLICY
    We may add to or change or update this Privacy Policy at any time, from time to time, entirely at our own discretion, with or without any prior written notice. You are responsible for checking this Policy periodically. Your use of the Site/services after any amendments to this Policy shall constitute your acceptance to such amendments.


  1. WELCOMING OF SUGGESTIONS
    We welcome your comments regarding this Privacy Policy. Please write to us at support@jobscend.com.


Last updated on December 19, 2024.

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